Privacy Policy

Privacy Policy
Last updated: July, 2025

This Privacy Policy describes how Pretty Pouch ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from prettypouch.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the “Last updated” date. Additional steps may be taken if required by law.

How We Collect and Use Your Personal Information

We collect personal information in order to provide and improve our Services, communicate with you, fulfill legal obligations, and protect our business and users. The type of information we collect depends on how you interact with us.

Personal Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email

  • Order info: billing/shipping address, payment confirmation

  • Account details: username, password, security questions

  • Shopping behavior: items viewed, added to cart or wishlist

  • Customer support messages and content you provide

Some services require this information to function. Declining to provide it may limit your access to certain features.

Information Collected Automatically via Cookies
We collect usage data including IP address, device type, browser, and browsing behavior through cookies and similar technologies.

Information from Third Parties
We may also receive data from service providers like:

  • Shopify (ecommerce platform)

  • Payment processors

  • Advertising and analytics tools

This information is used consistent with this Privacy Policy.

How We Use Your Personal Information

  • To provide our Services: process orders, manage accounts, arrange shipping, and support transactions

  • Marketing and advertising: deliver promotional content via email or ads based on your preferences

  • Security and fraud prevention: identify suspicious activity and secure your account

  • Customer support and communication: help resolve inquiries and improve service

Cookies

We use cookies and similar technologies to enable site functionality, personalize your experience, and analyze user activity. For Shopify-specific cookie details, visit Shopify's Cookie Policy. You may disable cookies in your browser settings, but doing so may limit certain features.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (e.g., shipping, customer service, analytics)

  • Marketing and advertising partners (including Shopify)

  • Affiliates or within our corporate structure

  • Legal authorities or in connection with legal requirements or business transfers

Categories of Information Disclosed in the Past 12 Months

Category Disclosed to
Identifiers and account/order details Vendors, affiliates, marketing partners
Commercial and usage data Same as above

We do not use or disclose sensitive personal data to infer characteristics.

User-Generated Content

If you post public reviews or comments, this information is publicly accessible. We are not responsible for how others may use this content.

Third-Party Links

Our Site may include links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices.

Children’s Data

Pretty Pouch does not knowingly collect information from individuals under 16. If we learn such information was collected, we will delete it promptly. Parents may contact us at prettypouch@gmail.com to request deletion.

Security and Data Retention

We use reasonable measures to protect your personal information, but no system is 100% secure. We retain your information as long as needed to fulfill our services, comply with law, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your data

  • Request deletion or correction

  • Receive a copy of your data (portability)

  • Restrict or withdraw consent for data processing

  • Manage communication preferences

To exercise your rights, contact us at prettypouch@gmail.com. We may verify your identity before processing your request.

We do not discriminate against users who exercise their rights. You may also authorize an agent to act on your behalf with appropriate documentation.

Complaints

If you have concerns, please email prettypouch@gmail.com. If unresolved, you may contact your local data protection authority.

International Users

Your information may be processed or stored outside your home country, including in the United States. We follow legal requirements for international data transfers, such as Standard Contractual Clauses when applicable.

Contact Information

Business Name:     Pretty Pouch
Email:                      prettypouch@gmail.com
Chat Support:        Available 24/7
Business Hours:     Monday–saturday, 9:00 AM – 4:00 PM (EST)

Business Adress;   CaitlinY LLC, 2354 Caringa Way, Carlsbad California 92009, United States