FAQs

Welcome to the Frequently Asked Questions (FAQ) section of Pretty Pouch. Here, you'll find quick answers to common inquiries to help make your shopping experience seamless and enjoyable.

GENERAL QUESTIONS

Q: What is Pretty Pouch?
A: Pretty Pouch is an online boutique offering a carefully curated selection of high-quality handbags and accessories. From chic clutches to everyday totes, our collection is designed to elevate your style with a touch of elegance and whimsy.

Q: How can I contact Pretty Pouch customer support?
A: You can reach our customer support team by visiting the “Contact Us” page on our website or by emailing us directly at prettypouch@gmail.com. We're here to assist you with any questions or concerns.

ORDERING AND SHIPPING

Q: How do I place an order on Pretty Pouch?
A: Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: When will my order be shipped?
A:
Handling time: 1–3 business days (Monday to Friday)
Transit time: 7–15 business days (Monday to Friday)
Order cut-off time: 4:00 PM EST (GMT-05:00)

Q: What is the shipping cost?
A:
Orders $10.00 and above: $15.00 shipping
We aim to keep shipping straightforward and transparent.

Q: Can I track my order?
A: Yes. You can track your order by visiting the Track Your Order page on our website and entering your order details to view the latest updates.

Q: What payment methods do you accept?
A: We accept a variety of secure payment methods:
Visa
Mastercard
American Express
JCB
Discover
Diners Club
Apple Pay

RETURNS AND EXCHANGES

Q: What is Pretty Pouch's return policy?
A: We offer a hassle-free 30-day return policy. If you’re not completely satisfied with your order, you can return it within 30 days of receiving it. Visit our Refund Policy page for more information.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our support team via the Contact Us page or email us at prettypouch@gmail.com. We'll be happy to guide you through the process.

Contact Information

Business Name: Pretty Pouch
Email: prettypouch@gmail.com
Chat Support: Available 24/7
Business Hours: Monday–saturday, 9:00 AM – 4:00 PM (EST)

Business Adress; CaitlinY LLC, 2354 Caringa Way, Carlsbad California 92009, United States